Kayako vs Request Tracker

Compare features, pricing, and capabilities to find which solution is best for your needs.

Kayako

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation. by Kayako

Commercial

Platforms: Mac OS X Windows Linux Online Android iPhone Blackberry Android Tablet Windows Phone iPad

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Request Tracker

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking. by Best Practical Solutions LLC

Open Source

Platforms: Linux Online Perl

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Comparison Summary

Kayako and Request Tracker are both powerful solutions in their space. Kayako offers kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation., while Request Tracker provides request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.. Compare their features and pricing to find the best match for your needs.