Freshdesk vs osTicket : Which is Better?

Freshdesk icon

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Apps available for Mac OS X Windows Linux Online Android

VS
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osTicket icon

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

Freshdesk VS osTicket Feature comparision

Feature Freshdesk osTicket
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Customer service
Customer support
Software as a Service
Team Collaboration
Dockerized
Helpdesk ticketing
Modern live chat
Beat maker
Call recording
Contextual sales
Email tracking
Legal CRM
Publishing
Customizable
Kanban boards
Kanban Chart
Forums
Knowledge base
Auto responder
Suggestion voting
German
Email notifications
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat
Customer Chat
Task Management
Incident management
Inventory management
REST API
Wiki
Bug reporting
Release Management
Configurable
*community curated information: This table may not have the most accurate information. Please suggest changes

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