osTicket vs Trakdesk : Which is Better?

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Categories: Business & Commerce Development

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

Trakdesk

Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support. Developed by Trakdesk

License: Commercial

Categories: Business & Commerce Games Online Services

Apps available for Mac OS X Windows Linux Online Windows Mobile

osTicket VS Trakdesk Feature comparision

Feature	osTicket	Trakdesk
Customer Chat
Customer support
Dockerized
Helpdesk ticketing
Task Management
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Email tracking
Auto responder
Customizable
Kanban boards
Kanban Chart
Email notifications
Forums
Knowledge base
Software as a Service
Incident management
Inventory management
REST API
Wiki
Bug reporting
Release Management
Customer service
Configurable
Gamification
Shared inbox
Comment section
Suggestion voting
German