osTicket vs Zendesk : Which is Better?

osTicket icon

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Categories: Business & Commerce Development

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

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Zendesk icon

Zendesk

Zendesk is a customer service software platform. Developed by Zendesk

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online Android iPhone Blackberry iPad

osTicket VS Zendesk

Zendesk is a comprehensive customer support platform with robust features and multichannel support, making it ideal for larger businesses. In contrast, osTicket is a lightweight, open-source solution that is great for small to medium-sized businesses looking for a cost-effective ticketing system.

osTicket

Pros:

  • Open-source and free to use
  • Highly customizable with plugins
  • Lightweight and easy to install
  • Simple ticketing system
  • On-premise deployment option available

Cons:

  • Limited features compared to premium solutions
  • Less support for advanced integrations
  • User interface may feel outdated

Zendesk

Pros:

  • User-friendly interface
  • Comprehensive reporting and analytics
  • Multichannel support (email, chat, phone, social media)
  • Customizable workflows and automations
  • Robust API for integrations

Cons:

  • Can be expensive for larger teams
  • Complex setup for advanced features
  • Limited customization for certain elements

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