Smartsupp vs ClickDesk : Which is Better?

Smartsupp icon

Smartsupp

Smartsupp is a free live chat for your website. Developed by Smartsupp

License: Freemium

Categories: Business & Commerce Social & Communications

Apps available for Mac OS X Windows Online Android iPhone

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ClickDesk icon

ClickDesk

ClickDesk is a live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions. Developed by ClickDesk Corp.

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online

Smartsupp VS ClickDesk

ClickDesk offers a unique combination of live chat and video chat functionalities, making it suitable for businesses that prioritize face-to-face interaction. In contrast, Smartsupp provides a more user-friendly experience with strong multilingual support and visitor tracking, making it ideal for e-commerce businesses.

Smartsupp

Pros:

  • User-friendly interface
  • Multilingual support
  • Visitor tracking
  • Integration with e-commerce platforms
  • Automated responses

Cons:

  • Limited customization options
  • Some features require additional costs
  • No video chat feature

ClickDesk

Pros:

  • Live chat support
  • Video chat functionality
  • Integrations with various CRM tools
  • Customizable chat widget
  • Mobile app availability

Cons:

  • Limited reporting capabilities
  • No mobile app for Android
  • Higher pricing compared to competitors

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