LiveAgent vs Smartsupp : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Smartsupp
LiveAgent is a more comprehensive solution with advanced analytics and multi-channel support, making it suitable for larger businesses. Smartsupp, on the other hand, offers a more user-friendly experience with a focus on affordability and simplicity, which is ideal for small to medium-sized businesses.
LiveAgent
Pros:
- Multi-channel support (live chat, email, phone)
- Advanced analytics and reporting tools
- Customizable chat widgets
- Integrations with popular CRM and e-commerce platforms
- Automation capabilities (canned responses, triggers)
Cons:
- Can be overwhelming for new users due to complex features
- Higher pricing for advanced features
- Limited customization options for chat widgets
Smartsupp
Pros:
- User-friendly interface and easy setup
- Affordable pricing plans
- Real-time visitor monitoring
- Proactive chat invitations
- Mobile app for on-the-go management
Cons:
- Limited features in the free plan
- Some users report occasional lag in chat response
- Fewer integration options compared to competitors
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