UseResponse vs Freshdesk : Which is Better?
UseResponse
UseResponse is an all-in-one social CRM, help center, communication platform, customer service tool and customer support platform. Developed by UseResponse Inc.
License: Commercial
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UseResponse VS Freshdesk Feature comparision
| Feature | UseResponse | Freshdesk |
|---|---|---|
| Multiple languages | ||
| Canned responses | ||
| Chat | ||
| Community based | ||
| Customer Feedback | ||
| Customer service | ||
| Customizable | ||
| Flexible customizations | ||
| German | ||
| Helpdesk ticketing | ||
| Kanban boards | ||
| Kanban Chart | ||
| Knowledge base | ||
| Knowledge Base structuring | ||
| Live Chat | ||
| Modern live chat | ||
| Multibrand | ||
| Pricing per agent | ||
| Private Community | ||
| Product Roadmap Management | ||
| Skype integration | ||
| Slack integration | ||
| Task assignments | ||
| Task Management | ||
| Customer support | ||
| Dockerized | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Forums | ||
| Software as a Service | ||
| Email automation | ||
| Encrypted chat | ||
| Suggestion voting | ||
| Email notifications | ||
| Email tracking | ||
| Auto responder | ||
| Single Sign-On | ||
| Share Roadmaps | ||
| Anonymous Commenting | ||
| Team Collaboration | ||
| Beat maker | ||
| Call recording | ||
| Contextual sales | ||
| Legal CRM | ||
| Publishing |
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