UseResponse vs LiveAgent : Which is Better?
UseResponse
UseResponse is an all-in-one social CRM, help center, communication platform, customer service tool and customer support platform. Developed by UseResponse Inc.
License: Commercial
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UseResponse VS LiveAgent
UseResponse excels in customer feedback and community engagement, making it suitable for organizations focused on gathering insights and improving their services. In contrast, LiveAgent offers robust live chat and ticket management features, making it ideal for businesses that prioritize real-time customer support and automation.
UseResponse
Pros:
- Robust feedback tools
- Customizable workflows
- Strong community engagement features
- Comprehensive knowledge base
- Good reporting capabilities
Cons:
- Limited live chat capabilities
- No automated responses
- Less effective for real-time support
- Fewer automation features compared to LiveAgent
- Limited third-party integrations
LiveAgent
Pros:
- Excellent live chat support
- Powerful ticket management system
- Advanced automation features
- User-friendly interface
- Strong mobile app support
Cons:
- Higher cost for advanced features
- Complexity in setup
- Less focus on user feedback tools
- Limited customization options for workflows
- Less effective for community engagement
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