UseResponse vs osTicket : Which is Better?

UseResponse

UseResponse is an all-in-one social CRM, help center, communication platform, customer service tool and customer support platform. Developed by UseResponse Inc.

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online Self-Hosted

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Categories: Business & Commerce Development

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

UseResponse VS osTicket Feature comparision

Feature	UseResponse	osTicket
Multiple languages
Canned responses
Chat
Community based
Customer Feedback
Customer service
Customizable
Flexible customizations
German
Helpdesk ticketing
Kanban boards
Kanban Chart
Knowledge base
Knowledge Base structuring
Live Chat
Modern live chat
Multibrand
Pricing per agent
Private Community
Product Roadmap Management
Skype integration
Slack integration
Task assignments
Task Management
Customer support
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Forums
Software as a Service
Email automation
Encrypted chat
Suggestion voting
Email notifications
Email tracking
Auto responder
Single Sign-On
Share Roadmaps
Anonymous Commenting
Customer Chat
Incident management
Inventory management
REST API
Wiki
Bug reporting
Release Management
Configurable