UserVoice vs Zendesk : Which is Better?

UserVoice

UserVoice lets You Capture User Feedback Software-as-a-Service (SaaS) company creating customer engagement tools. Developed by UserVoice

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

Zendesk is a customer service software platform. Developed by Zendesk

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online Android iPhone Blackberry iPad

UserVoice offers a robust feedback collection tool that allows users to submit and vote on ideas.
It provides in-depth analytics to track user engagement and feedback trends.
UserVoice integrates easily with various other tools and platforms, enhancing its functionality.
The platform has a user-friendly interface that simplifies the feedback process for customers.
UserVoice offers customizable feedback widgets that can be embedded on websites.

UserVoice may lack some advanced customer support features that other platforms like Zendesk offer.
The pricing model can be relatively high for smaller businesses.
Some users may find the customization options limited compared to other solutions.

Zendesk provides a comprehensive customer support solution that includes ticketing, chat, and knowledge base features.
It offers advanced reporting and analytics tools to help businesses understand customer interactions better.
Zendesk supports a wide range of integrations with third-party applications, enhancing its versatility.
The platform has a strong community support and extensive resources for users.
Zendesk's automation features help streamline support processes and improve response times.

Zendesk can be overwhelming for new users due to its extensive features and options.
Pricing can become expensive as businesses scale and need more features.
Some users report that the interface can feel cluttered and complex.