LiveAgent vs UserVoice : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS UserVoice
UserVoice is primarily designed for collecting and managing user feedback, making it ideal for product teams looking to prioritize feature development. In contrast, LiveAgent excels in providing customer support through live chat and ticket management, making it suitable for businesses focused on customer service.
LiveAgent
Pros:
- Robust live chat functionality
- Comprehensive ticket management
- Multilingual support for global reach
- Social media integration
- Automation features for efficiency
Cons:
- Can be overwhelming for small businesses
- The cost can be higher due to extensive features
- Learning curve for new users
- May require additional integrations for full functionality
UserVoice
Pros:
- Excellent feedback collection tools
- Strong feature request management
- Customizable user interface
- Good reporting and analytics
- Community forums for user engagement
Cons:
- Limited live chat options
- Less emphasis on direct customer support
- No multilingual support
- Community forums can be less active
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