LiveAgent vs UserVoice

Compare features, pricing, and capabilities to find which solution is best for your needs.

LiveAgent icon

LiveAgent

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities. by QualityUnit

Commercial
Platforms: Online Android iPhone Android Tablet iPad PHP
Screenshots:
VS
UserVoice icon

UserVoice

UserVoice is a customer feedback and engagement platform designed to help businesses understand what their users need and prioritize product development based on data-driven insights. It brings together various tools such as idea management, customer support, and knowledge bases to create a unified system for customer-centric product growth. by UserVoice

Commercial
Platforms: Online Android iPhone Android Tablet iPad
Screenshots:

Comparison Summary

LiveAgent and UserVoice are both powerful solutions in their space. LiveAgent offers liveagent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities., while UserVoice provides uservoice is a customer feedback and engagement platform designed to help businesses understand what their users need and prioritize product development based on data-driven insights. it brings together various tools such as idea management, customer support, and knowledge bases to create a unified system for customer-centric product growth.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

LiveAgent

LiveAgent

Analysis & Comparison

Advantages

True omni-channel support from a single dashboard.
Robust built-in call center functionality.
Comprehensive ticketing system with automation.
Integrated knowledge base for self-service.
Competitive pricing for the feature set.

Limitations

Steep learning curve due to extensive customization options.
User interface could be more modern in some areas.
UserVoice

UserVoice

Analysis & Comparison

Advantages

Consolidates feedback, support, and knowledge base in one platform.
Effective democratic voting system for feature prioritization.
Transparent communication of product roadmaps to users.
Facilitates data-driven product development decisions.
Customizable to match brand identity and workflows.
Supports multiple languages for global reach.

Limitations

Helpdesk functionality is less extensive than dedicated support platforms.
Advanced analytics and reporting could be improved.
User interface could benefit from modernization in certain areas.

Compare with Others

Explore more comparisons and alternatives

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare
Advertisement

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare

Compare features and reviews between these alternatives.

Compare