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Zendesk Alternatives for iPad

Looking for Zendesk alternatives? We've curated 9 top alternatives that offer similar functionality. Whether you need iPad options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Freshdesk

Freshdesk

Commercial

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Key Features

  • Consolidates customer interactions from multiple channels into one platform.
  • Strong automation features for streamlining workflows and improving efficiency.
  • Comprehensive knowledge base and forums for effective self-service.

vs Zendesk

Consolidates customer interactions from multiple channels into one platform. compared to Zendesk
UserEcho

UserEcho

Commercial

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

Key Features

  • Integrated feedback, knowledge base, and support in one platform.
  • Strong community feedback and suggestion management features.
  • Reduces support load through effective knowledge base.

vs Zendesk

Integrated feedback, knowledge base, and support in one platform. compared to Zendesk
Jitbit Helpdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

  • Strong email-to-ticket conversion and management.
  • Comprehensive and well-integrated knowledge base.
  • Flexible deployment options (SaaS and self-hosted).

vs Zendesk

Strong email-to-ticket conversion and management. compared to Zendesk
Trakdesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

  • High degree of customization for workflows and fields.
  • Comprehensive knowledge base for self-service.
  • Powerful automation features reduce manual tasks.

vs Zendesk

High degree of customization for workflows and fields. compared to Zendesk
LiveAgent

LiveAgent

Commercial

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Key Features

  • True omni-channel support from a single dashboard.
  • Robust built-in call center functionality.
  • Comprehensive ticketing system with automation.

vs Zendesk

True omni-channel support from a single dashboard. compared to Zendesk
BuzzFlow CRM

BuzzFlow CRM

Commercial

BuzzFlow CRM is a powerful, collaborative customer relationship management platform seamlessly integrated with Gmail and Google Apps, designed to streamline sales processes, manage projects, and automate business workflows directly from your inbox.

Key Features

  • Seamless integration with Gmail and Google Apps.
  • Combines CRM and project management functionalities.
  • Intuitive visual sales pipeline with drag-and-drop.

vs Zendesk

Seamless integration with Gmail and Google Apps. compared to Zendesk
Deskero

Deskero

Commercial

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Key Features

  • Strong social media integration for comprehensive support
  • Includes essential features like knowledge base and forums for self-service
  • Offers good customization options to fit specific business needs

vs Zendesk

Strong social media integration for comprehensive support compared to Zendesk
Kayako

Kayako

Commercial

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Key Features

  • Unified inbox consolidates communication channels.
  • Robust ticketing system with extensive customization.
  • Integrated live chat for real-time support.

vs Zendesk

Unified inbox consolidates communication channels. compared to Zendesk
Helprace

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Key Features

  • Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
  • Strong focus on self-service and community support reduces ticket volume.
  • Provides tools for gathering valuable customer feedback.

vs Zendesk

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to Zendesk

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