Zendesk Alternatives for Windows

Looking for Zendesk alternatives? We've curated 12 top alternatives that offer similar functionality. Whether you need Windows options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Commercial More about Zendesk

Categories:

Business & Commerce Social & Communications

Platforms:

Windows 12 Mac 7 Linux 10 Web / Cloud 31 Android 9 iPhone 11 iPad 9 Chrome 2 Clear Filter

Freshdesk

Commercial

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Key Features

Consolidates customer interactions from multiple channels into one platform.
Strong automation features for streamlining workflows and improving efficiency.
Comprehensive knowledge base and forums for effective self-service.

vs Zendesk

Consolidates customer interactions from multiple channels into one platform. compared to Zendesk

Atera

Commercial

Atera is a comprehensive platform designed for Managed Service Providers (MSPs), offering a unified suite of tools for RMM, PSA, helpdesk, billing, and reporting. It simplifies IT management for businesses of all sizes.

Key Features

Integrated RMM, PSA, and Helpdesk in one platform.
Per-technician pricing is cost-effective and predictable.
Cloud-based accessibility allows for remote work.

vs Zendesk

Integrated RMM, PSA, and Helpdesk in one platform. compared to Zendesk

osTicket

Open Source

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Key Features

Completely free and open source, offering significant cost savings.
Easy to set up and configure for basic helpdesk operations.
Effectively consolidates support requests from email and web forms.

vs Zendesk

Completely free and open source, offering significant cost savings. compared to Zendesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

Strong email-to-ticket conversion and management.
Comprehensive and well-integrated knowledge base.
Flexible deployment options (SaaS and self-hosted).

vs Zendesk

Strong email-to-ticket conversion and management. compared to Zendesk

TeamWox

Commercial

TeamWox is a comprehensive business management software designed to streamline collaboration, communication, and workflows within an organization.

Key Features

All-in-one solution for various business needs.
Integrated communication tools enhance team collaboration.
Comprehensive task and project management features.

vs Zendesk

All-in-one solution for various business needs. compared to Zendesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

High degree of customization for workflows and fields.
Comprehensive knowledge base for self-service.
Powerful automation features reduce manual tasks.

vs Zendesk

High degree of customization for workflows and fields. compared to Zendesk

Web Help Desk

Commercial

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Key Features

Integrated IT asset management with ticketing
Affordable pricing for SMBs
Robust ticketing system with automation

vs Zendesk

Integrated IT asset management with ticketing compared to Zendesk

SuiteCRM

Freemium

SuiteCRM is a powerful, open-source Customer Relationship Management (CRM) software that provides a comprehensive suite of tools for managing customer interactions, sales processes, marketing campaigns, and support operations.

Key Features

Completely free and open source, no licensing fees.
Highly customizable and flexible to fit specific business needs.
Comprehensive set of features covering sales, marketing, and support.

vs Zendesk

Completely free and open source, no licensing fees. compared to Zendesk

Kayako

Commercial

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Key Features

Unified inbox consolidates communication channels.
Robust ticketing system with extensive customization.
Integrated live chat for real-time support.

vs Zendesk

Unified inbox consolidates communication channels. compared to Zendesk

OTRS ITSM

Open Source

OTRS ITSM is a comprehensive IT Service Management solution designed to optimize business processes, manage IT infrastructure, and enhance customer support. It provides a robust set of tools for ticketing, workflow automation, asset management, and knowledge base creation, all delivered through a web-based interface.

Key Features

Comprehensive feature set covering key ITSM processes in a single platform.
Strong workflow automation capabilities for process standardization and efficiency.
Integrated CMDB and Process Management for better IT infrastructure control.

vs Zendesk

Comprehensive feature set covering key ITSM processes in a single platform. compared to Zendesk

GLPI

Open Source

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Key Features

Free and Open Source with no licensing costs.
Comprehensive IT Asset Management capabilities.
Integrated Helpdesk and Incident Management.

vs Zendesk

Free and Open Source with no licensing costs. compared to Zendesk

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Key Features

Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
Strong focus on self-service and community support reduces ticket volume.
Provides tools for gathering valuable customer feedback.

vs Zendesk

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to Zendesk

Freshdesk

Commercial

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Key Features

Consolidates customer interactions from multiple channels into one platform.
Strong automation features for streamlining workflows and improving efficiency.
Comprehensive knowledge base and forums for effective self-service.

vs Zendesk

Consolidates customer interactions from multiple channels into one platform. compared to Zendesk

Atera

Commercial

Atera is a comprehensive platform designed for Managed Service Providers (MSPs), offering a unified suite of tools for RMM, PSA, helpdesk, billing, and reporting. It simplifies IT management for businesses of all sizes.

Key Features

Integrated RMM, PSA, and Helpdesk in one platform.
Per-technician pricing is cost-effective and predictable.
Cloud-based accessibility allows for remote work.

vs Zendesk

Integrated RMM, PSA, and Helpdesk in one platform. compared to Zendesk

osTicket

Open Source

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Key Features

Completely free and open source, offering significant cost savings.
Easy to set up and configure for basic helpdesk operations.
Effectively consolidates support requests from email and web forms.

vs Zendesk

Completely free and open source, offering significant cost savings. compared to Zendesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

Strong email-to-ticket conversion and management.
Comprehensive and well-integrated knowledge base.
Flexible deployment options (SaaS and self-hosted).

vs Zendesk

Strong email-to-ticket conversion and management. compared to Zendesk

TeamWox

Commercial

TeamWox is a comprehensive business management software designed to streamline collaboration, communication, and workflows within an organization.

Key Features

All-in-one solution for various business needs.
Integrated communication tools enhance team collaboration.
Comprehensive task and project management features.

vs Zendesk

All-in-one solution for various business needs. compared to Zendesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

High degree of customization for workflows and fields.
Comprehensive knowledge base for self-service.
Powerful automation features reduce manual tasks.

vs Zendesk

High degree of customization for workflows and fields. compared to Zendesk

Web Help Desk

Commercial

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Key Features

Integrated IT asset management with ticketing
Affordable pricing for SMBs
Robust ticketing system with automation

vs Zendesk

Integrated IT asset management with ticketing compared to Zendesk

SuiteCRM

Freemium

SuiteCRM is a powerful, open-source Customer Relationship Management (CRM) software that provides a comprehensive suite of tools for managing customer interactions, sales processes, marketing campaigns, and support operations.

Key Features

Completely free and open source, no licensing fees.
Highly customizable and flexible to fit specific business needs.
Comprehensive set of features covering sales, marketing, and support.

vs Zendesk

Completely free and open source, no licensing fees. compared to Zendesk

Kayako

Commercial

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Key Features

Unified inbox consolidates communication channels.
Robust ticketing system with extensive customization.
Integrated live chat for real-time support.

vs Zendesk

Unified inbox consolidates communication channels. compared to Zendesk

OTRS ITSM

Open Source

OTRS ITSM is a comprehensive IT Service Management solution designed to optimize business processes, manage IT infrastructure, and enhance customer support. It provides a robust set of tools for ticketing, workflow automation, asset management, and knowledge base creation, all delivered through a web-based interface.

Key Features

Comprehensive feature set covering key ITSM processes in a single platform.
Strong workflow automation capabilities for process standardization and efficiency.
Integrated CMDB and Process Management for better IT infrastructure control.

vs Zendesk

Comprehensive feature set covering key ITSM processes in a single platform. compared to Zendesk

GLPI

Open Source

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Key Features

Free and Open Source with no licensing costs.
Comprehensive IT Asset Management capabilities.
Integrated Helpdesk and Incident Management.

vs Zendesk

Free and Open Source with no licensing costs. compared to Zendesk

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Key Features

Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
Strong focus on self-service and community support reduces ticket volume.
Provides tools for gathering valuable customer feedback.

vs Zendesk

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to Zendesk

Compare Side-by-Side

Want to see how Zendesk stacks up against alternatives? Select any option below for a detailed comparison.

Freshdesk vs Zendesk

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Atera vs Zendesk

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osTicket vs Zendesk

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Jitbit Helpdesk icon

Jitbit Helpdesk vs Zendesk

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TeamWox vs Zendesk

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Trakdesk vs Zendesk

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Web Help Desk icon

Web Help Desk vs Zendesk

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SuiteCRM vs Zendesk

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Kayako vs Zendesk

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OTRS ITSM vs Zendesk

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GLPI vs Zendesk

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Helprace vs Zendesk

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