Freshdesk vs LiveAgent : Which is Better?
Freshdesk
Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.
License: Commercial
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Freshdesk VS LiveAgent
Freshdesk offers a more user-friendly experience with extensive automation and multichannel support, making it ideal for larger teams. LiveAgent excels in live chat functionality and affordability, making it suitable for small to medium businesses.
Freshdesk
Pros:
- User-friendly interface
- Multichannel support (email, chat, phone, social media)
- Robust automation features
- Customizable ticketing system
- Comprehensive reporting and analytics
Cons:
- Can be expensive for larger teams
- Limited customization options for reports
- Steeper learning curve for advanced features
LiveAgent
Pros:
- Excellent live chat functionality
- Affordable pricing plans
- Powerful CRM integration
- Multi-language support
- Strong knowledge base and self-service options
Cons:
- Limited integrations compared to competitors
- Basic reporting features
- Less intuitive user interface compared to Freshdesk
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