Freshdesk vs OTRS Business Solution™ : Which is Better?
Freshdesk
Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.
License: Commercial
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Freshdesk VS OTRS Business Solution™ Feature comparision
| Feature | Freshdesk | OTRS Business Solution™ |
|---|---|---|
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customer Feedback | ||
| Customer service | ||
| Customer support | ||
| Software as a Service | ||
| Team Collaboration | ||
| Dockerized | ||
| Helpdesk ticketing | ||
| Modern live chat | ||
| Beat maker | ||
| Call recording | ||
| Contextual sales | ||
| Email tracking | ||
| Legal CRM | ||
| Publishing | ||
| Customizable | ||
| Kanban boards | ||
| Kanban Chart | ||
| Forums | ||
| Knowledge base | ||
| Auto responder | ||
| Suggestion voting | ||
| German | ||
| Email notifications | ||
| Email automation | ||
| Encrypted chat | ||
| Knowledge Base structuring | ||
| Live Chat | ||
| SOAP API | ||
| Task Management | ||
| Workflow Automation | ||
| Incident management | ||
| Inventory management | ||
| REST API | ||
| Configurable | ||
| Bug reporting | ||
| Customizable triggers | ||
| Wiki |
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