LiveAgent vs InvGate Service Desk : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS InvGate Service Desk
LiveAgent excels in live chat support and user-friendly interfaces, making it ideal for businesses focused on customer engagement. In contrast, InvGate Service Desk provides strong asset management and IT service management features, making it more suitable for IT departments and organizations needing comprehensive service desk solutions.
LiveAgent
Pros:
- User-friendly interface
- Excellent live chat support
- Robust ticket management features
- Good multi-channel support
- Strong reporting and analytics capabilities
Cons:
- Limited asset management features
- No on-premise deployment option
- Less effective for ITIL processes
- Limited mobile app features
- Lacks some advanced reporting options
InvGate Service Desk
Pros:
- Comprehensive asset management
- Good SLA management features
- On-premise deployment option
- Strong self-service capabilities
- Useful for IT service management
Cons:
- Complex user interface
- Higher learning curve
- Less focus on live chat
- Limited integrations compared to LiveAgent
- Not as intuitive as LiveAgent
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