osTicket vs Deskero : Which is Better?

osTicket icon

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Categories: Business & Commerce Development

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

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Deskero icon

Deskero

Deskero is a simple, flexible and social-aware helpdesk software and support ticket system. Developed by deskero

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online Android iPhone iPad

osTicket VS Deskero

Deskero is a feature-rich customer support platform with strong automation and multi-channel capabilities, making it ideal for businesses seeking comprehensive support solutions. On the other hand, osTicket is a cost-effective, open-source option that offers flexibility and community support, making it suitable for organizations with technical resources looking for customizable solutions.

osTicket

Pros:

  • Open-source and customizable
  • Cost-effective solution
  • Active community support
  • Flexible ticket management
  • Good performance

Cons:

  • Requires technical knowledge for setup
  • Lacks some advanced features
  • Less intuitive user interface

Deskero

Pros:

  • User-friendly interface
  • Strong multi-channel support
  • Robust automation features
  • Comprehensive reporting tools
  • Excellent customer support

Cons:

  • Limited customization options
  • Higher cost compared to some competitors
  • Can be overwhelming for new users

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