osTicket vs DeskPRO : Which is Better?
osTicket VS DeskPRO
osTicket is a free, open-source ticketing system focused on customizable ticket management, while DeskPRO is a more modern, feature-rich solution that offers multi-channel support and a user-friendly interface. The choice between the two largely depends on budget and specific feature needs.
osTicket
Pros:
- Open-source and free to use
- Highly customizable with plugins
- Strong ticket management capabilities
- Good reporting and analytics features
- Active community support
Cons:
- Limited advanced features compared to paid options
- Requires technical knowledge for customization
- User interface is somewhat outdated
DeskPRO
Pros:
- Multi-channel support including email, chat, and phone
- Built-in knowledge base for self-service
- Modern and user-friendly interface
- Advanced reporting and analytics
- Automation features for ticket management
Cons:
- Can be expensive for larger teams
- Complex setup process
- Some users report slower performance with large datasets
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