osTicket vs OTRS Business Solution™ : Which is Better?
osTicket
Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket
License: Open Source
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osTicket VS OTRS Business Solution™
OTRS Business Solution™ is a more robust and feature-rich platform with strong customization options, making it suitable for larger organizations, while osTicket is a simpler, open-source solution that is ideal for small to medium-sized businesses looking for a straightforward ticketing system.
osTicket
Pros:
- Open source and free to use
- Simple and straightforward setup
- Good community support
- Customizable ticket forms
- Flexible ticket management
Cons:
- Limited features in the free version
- Less suitable for large enterprises
- Technical support may require a paid plan
OTRS Business Solution™
Pros:
- Highly customizable
- Multi-channel support (email, phone, chat)
- User-friendly interface
- Strong reporting and analytics tools
- Comprehensive knowledge base management
Cons:
- Can be expensive for larger teams
- Steeper learning curve due to advanced features
- Requires ongoing maintenance and support
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