osTicket vs OTRS Business Solution™ : Which is Better?

osTicket icon

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

VS
VS
OTRS Business Solution™ icon

OTRS Business Solution™

OTRS Business Solution is a first-class help desk software packed with exclusive features and excellent support. Developed by OTRS AG

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Linux Online Self-Hosted Perl

osTicket VS OTRS Business Solution™ Feature comparision

Feature osTicket OTRS Business Solution™
Customer Chat
Customer support
Dockerized
Helpdesk ticketing
Task Management
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Email tracking
Auto responder
Customizable
Kanban boards
Kanban Chart
Email notifications
Forums
Knowledge base
Software as a Service
Incident management
Inventory management
REST API
Wiki
Bug reporting
Release Management
Customer service
Configurable
SOAP API
Workflow Automation
Modern live chat
Beat maker
Call recording
Customizable triggers
*community curated information: This table may not have the most accurate information. Please suggest changes

Compare osTicket

vs
Compare Desk.com and osTicket and decide which is most suitable for you.
vs
Compare Bugzilla and osTicket and decide which is most suitable for you.
vs
Compare Deskero and osTicket and decide which is most suitable for you.
vs
Compare DeskPRO and osTicket and decide which is most suitable for you.
vs
Compare Enchant and osTicket and decide which is most suitable for you.
vs
Compare Freshdesk and osTicket and decide which is most suitable for you.
vs
Compare GLPI and osTicket and decide which is most suitable for you.
vs
Compare HappyFox and osTicket and decide which is most suitable for you.
vs
Compare Help Scout and osTicket and decide which is most suitable for you.
vs
Compare Helprace and osTicket and decide which is most suitable for you.
vs
Compare InvGate Service Desk and osTicket and decide which is most suitable for you.
vs
Compare Jitbit Helpdesk and osTicket and decide which is most suitable for you.