osTicket vs Request Tracker : Which is Better?

osTicket icon

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

VS
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Request Tracker icon

Request Tracker

Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC

License: Open Source

Apps available for Linux Online Perl

osTicket VS Request Tracker Feature comparision

Feature osTicket Request Tracker
Customer Chat
Customer support
Dockerized
Helpdesk ticketing
Task Management
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Email tracking
Auto responder
Customizable
Kanban boards
Kanban Chart
Email notifications
Forums
Knowledge base
Software as a Service
Incident management
Inventory management
REST API
Wiki
Bug reporting
Release Management
Customer service
Configurable
Customizable triggers
Dependency Tracking
Extensible by Plugins/Extensions
Task assignments
Task time tracking
Team Collaboration
Built-in File Manager
Employee Time Tracking
Multi-project management
Project Organization
Workflow
Activity history
Included wiki
SCM Integration
Fast motion
Integrated Chat
Multiple languages
Reporting
Gantt-charts
Supports existing workloads
Real time collaboration
*community curated information: This table may not have the most accurate information. Please suggest changes

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