Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket
License: Open Source
Feature | osTicket | Request Tracker |
---|---|---|
Customer Chat | ||
Customer support | ||
Dockerized | ||
Helpdesk ticketing | ||
Task Management | ||
Ad-free | ||
Ads monitoring | ||
Automatic customer engagement | ||
Customer Feedback | ||
Email tracking | ||
Auto responder | ||
Customizable | ||
Kanban boards | ||
Kanban Chart | ||
Email notifications | ||
Forums | ||
Knowledge base | ||
Software as a Service | ||
Incident management | ||
Inventory management | ||
REST API | ||
Wiki | ||
Bug reporting | ||
Release Management | ||
Customer service | ||
Configurable | ||
Customizable triggers | ||
Dependency Tracking | ||
Extensible by Plugins/Extensions | ||
Task assignments | ||
Task time tracking | ||
Team Collaboration | ||
Built-in File Manager | ||
Employee Time Tracking | ||
Multi-project management | ||
Project Organization | ||
Workflow | ||
Activity history | ||
Included wiki | ||
SCM Integration | ||
Fast motion | ||
Integrated Chat | ||
Multiple languages | ||
Reporting | ||
Gantt-charts | ||
Supports existing workloads | ||
Real time collaboration |