osTicket vs Request Tracker
Compare features, pricing, and capabilities to find which solution is best for your needs.

osTicket
osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base. by osTicket

Request Tracker
Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking. by Best Practical Solutions LLC
Comparison Summary
osTicket and Request Tracker are both powerful solutions in their space. osTicket offers osticket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. it offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base., while Request Tracker provides request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.. Compare their features and pricing to find the best match for your needs.
Pros & Cons Comparison

osTicket
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Request Tracker
Analysis & Comparison
Advantages
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