osTicket vs Request Tracker : Which is Better?
osTicket
Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket
License: Open Source
VS
VS
osTicket VS Request Tracker
osTicket is a user-friendly, open-source ticketing system that emphasizes ease of use and customization, making it ideal for small to medium-sized businesses. Request Tracker, while more complex, offers robust tracking and reporting features suited for larger organizations with more intricate workflow needs.
osTicket
Pros:
- Open-source and free to use
- Highly customizable with themes and plugins
- User-friendly interface for both agents and customers
- Strong ticket management system
- Email integration for ticket creation and updates
Cons:
- Limited built-in reporting features
- May require technical skills for advanced customization
- Support primarily through community forums
Request Tracker
Pros:
- Robust ticket tracking and management features
- Flexible and customizable workflows
- Extensive reporting and analytics capabilities
- Strong community support and documentation
- Integration with various third-party tools
Cons:
- Steeper learning curve for new users
- Can become complex with extensive customization
- Some features may require additional plugins or scripts
Compare osTicket
Compare Help Scout and osTicket and decide which is most suitable for you.
Compare InvGate Service Desk and osTicket and decide which is most suitable for you.
Compare Jitbit Helpdesk and osTicket and decide which is most suitable for you.