OTRS Business Solution™ vs UseResponse : Which is Better?

OTRS Business Solution™ icon

OTRS Business Solution™

OTRS Business Solution is a first-class help desk software packed with exclusive features and excellent support. Developed by OTRS AG

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Linux Online Self-Hosted Perl

VS
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UseResponse icon

UseResponse

UseResponse is an all-in-one social CRM, help center, communication platform, customer service tool and customer support platform. Developed by UseResponse Inc.

License: Commercial

Apps available for Online Self-Hosted

OTRS Business Solution™ VS UseResponse Feature comparision

Feature OTRS Business Solution™ UseResponse
Customer support
Email notifications
Helpdesk ticketing
Knowledge base
SOAP API
Task Management
Workflow Automation
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Email tracking
Auto responder
Customizable
Kanban boards
Kanban Chart
Forums
Software as a Service
Incident management
Inventory management
REST API
Configurable
Modern live chat
Beat maker
Call recording
Bug reporting
Customer service
Customizable triggers
Wiki
Multiple languages
Canned responses
Chat
Community based
Flexible customizations
German
Knowledge Base structuring
Live Chat
Multibrand
Pricing per agent
Private Community
Product Roadmap Management
Skype integration
Slack integration
Task assignments
Email automation
Encrypted chat
Suggestion voting
Single Sign-On
Share Roadmaps
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*community curated information: This table may not have the most accurate information. Please suggest changes

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