OTRS Business Solution™ vs Zendesk : Which is Better?

OTRS Business Solution™ icon

OTRS Business Solution™

OTRS Business Solution is a first-class help desk software packed with exclusive features and excellent support. Developed by OTRS AG

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Linux Online Self-Hosted Perl

VS
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Zendesk icon

Zendesk

Zendesk is a customer service software platform. Developed by Zendesk

License: Commercial

Apps available for Online Android iPhone Blackberry iPad

OTRS Business Solution™ VS Zendesk Feature comparision

Feature OTRS Business Solution™ Zendesk
Customer support
Email notifications
Helpdesk ticketing
Knowledge base
SOAP API
Task Management
Workflow Automation
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Email tracking
Auto responder
Customizable
Kanban boards
Kanban Chart
Forums
Software as a Service
Incident management
Inventory management
REST API
Configurable
Modern live chat
Beat maker
Call recording
Bug reporting
Customer service
Customizable triggers
Wiki
Email automation
Email marketing automation
Automatic messages
Integrated Chat
Contextual sales
Legal CRM
Publishing
Suggestion voting
German
Shared inbox
Comment section
*community curated information: This table may not have the most accurate information. Please suggest changes

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