OTRS Business Solution™ vs Zent.IO : Which is Better?

OTRS Business Solution™ icon

OTRS Business Solution™

OTRS Business Solution is a first-class help desk software packed with exclusive features and excellent support. Developed by OTRS AG

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Linux Online Self-Hosted Perl

VS
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Zent.IO icon

Zent.IO

Zent.IO is a cloud omnichannel contact center software. Developed by Zent.IO

License: Commercial

Apps available for Online

OTRS Business Solution™ VS Zent.IO Feature comparision

Feature OTRS Business Solution™ Zent.IO
Customer support
Email notifications
Helpdesk ticketing
Knowledge base
SOAP API
Task Management
Workflow Automation
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Email tracking
Auto responder
Customizable
Kanban boards
Kanban Chart
Forums
Software as a Service
Incident management
Inventory management
REST API
Configurable
Modern live chat
Beat maker
Call recording
Bug reporting
Customer service
Customizable triggers
Wiki
Collaborative
Customer Chat
*community curated information: This table may not have the most accurate information. Please suggest changes

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