UserVoice vs Get Satisfaction : Which is Better?
UserVoice
UserVoice lets You Capture User Feedback Software-as-a-Service (SaaS) company creating customer engagement tools. Developed by UserVoice
License: Commercial
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UserVoice VS Get Satisfaction
Get Satisfaction focuses on building a community around customer feedback, fostering interaction and engagement, while UserVoice emphasizes direct feedback collection and analytics to drive product improvements. Both platforms provide valuable feedback mechanisms but cater to different business needs.
UserVoice
Pros:
- Community-driven feedback
- Easy to set up and use
- Gamification features to increase engagement
- Integration with multiple channels
- Strong focus on customer satisfaction
Cons:
- Less focus on direct customer interaction
- Limited analytics compared to competitors
- Can become cluttered with too many suggestions
Get Satisfaction
Pros:
- User-friendly interface
- Customizable feedback forms
- Integration with various platforms
- Robust analytics and reporting
- Great customer support
Cons:
- Can be expensive for small businesses
- Limited customization options
- Some features may be overwhelming for new users
Compare UserVoice
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