UserVoice vs Responster : Which is Better?

UserVoice

UserVoice lets You Capture User Feedback Software-as-a-Service (SaaS) company creating customer engagement tools. Developed by UserVoice

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

Responster

Responster gives you the clarity, collaboration, and control you need to power your feedback process - company-wide. Developed by Responster AB

License: Free

Categories: Business & Commerce Online Services

Apps available for Online Android iPhone Android Tablet iPad

UserVoice VS Responster

UserVoice is a comprehensive feedback management system that excels in integration and detailed reporting, making it suitable for larger organizations looking for in-depth insights. In contrast, Responster is focused on real-time feedback collection with mobile-friendly surveys, ideal for businesses needing quick, actionable data.

UserVoice

Pros:

UserVoice offers a robust feedback management system that allows users to collect, analyze, and act on customer feedback effectively.
It provides a seamless integration with various platforms and tools, enhancing its usability in different environments.
UserVoice has a user-friendly interface that makes it easy for customers to submit their feedback and for teams to manage it.
The platform includes advanced reporting features that help in understanding customer needs and trends over time.
UserVoice allows for customizable feedback forms, enabling businesses to tailor their approach to collecting insights.

Cons:

UserVoice can be more expensive than some alternatives, which might be a deterrent for small businesses.
Some users report that the system can be complex to set up initially, requiring a learning curve.
There may be limitations in the customization of certain features, depending on the pricing plan.

Responster

Pros:

Responster specializes in real-time feedback collection, making it ideal for businesses that need immediate insights.
It offers a wide range of survey templates and customization options, allowing users to create surveys that fit their specific needs.
Responster provides analytics and reporting tools that help businesses track performance and customer satisfaction over time.
The platform is designed for mobile responsiveness, ensuring that surveys are accessible on any device, which increases response rates.
Responster allows for anonymous feedback, which can encourage more honest responses from users.

Cons:

Responster may lack some advanced features that larger organizations might need for comprehensive feedback management.
There are fewer integration options compared to UserVoice, which might limit its functionality in some workflows.
Some users find the user interface less intuitive than competing platforms.