Freshdesk Alternatives for Windows

Looking for Freshdesk alternatives? We've curated 9 top alternatives that offer similar functionality. Whether you need Windows options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Commercial More about Freshdesk

Categories:

Business & Commerce Online Services

Platforms:

Windows 9 Mac 7 Linux 7 Web / Cloud 32 Android 12 iPhone 14 iPad 11 Chrome 2 Clear Filter

Atera

Commercial

Atera is a comprehensive platform designed for Managed Service Providers (MSPs), offering a unified suite of tools for RMM, PSA, helpdesk, billing, and reporting. It simplifies IT management for businesses of all sizes.

Key Features

Integrated RMM, PSA, and Helpdesk in one platform.
Per-technician pricing is cost-effective and predictable.
Cloud-based accessibility allows for remote work.

vs Freshdesk

Integrated RMM, PSA, and Helpdesk in one platform. compared to Freshdesk

osTicket

Open Source

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Key Features

Completely free and open source, offering significant cost savings.
Easy to set up and configure for basic helpdesk operations.
Effectively consolidates support requests from email and web forms.

vs Freshdesk

Completely free and open source, offering significant cost savings. compared to Freshdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

Strong email-to-ticket conversion and management.
Comprehensive and well-integrated knowledge base.
Flexible deployment options (SaaS and self-hosted).

vs Freshdesk

Strong email-to-ticket conversion and management. compared to Freshdesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

High degree of customization for workflows and fields.
Comprehensive knowledge base for self-service.
Powerful automation features reduce manual tasks.

vs Freshdesk

High degree of customization for workflows and fields. compared to Freshdesk

Web Help Desk

Commercial

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Key Features

Integrated IT asset management with ticketing
Affordable pricing for SMBs
Robust ticketing system with automation

vs Freshdesk

Integrated IT asset management with ticketing compared to Freshdesk

LiveChat

Commercial

LiveChat is a comprehensive online customer service solution providing live chat, built-in help desk, and web analytics to engage deeply with website visitors and support customers efficiently.

Key Features

Integrated live chat and help desk functionality
Comprehensive analytics and reporting features
Robust set of productivity tools for agents

vs Freshdesk

Integrated live chat and help desk functionality compared to Freshdesk

Kayako

Commercial

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Key Features

Unified inbox consolidates communication channels.
Robust ticketing system with extensive customization.
Integrated live chat for real-time support.

vs Freshdesk

Unified inbox consolidates communication channels. compared to Freshdesk

GLPI

Open Source

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Key Features

Free and Open Source with no licensing costs.
Comprehensive IT Asset Management capabilities.
Integrated Helpdesk and Incident Management.

vs Freshdesk

Free and Open Source with no licensing costs. compared to Freshdesk

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Key Features

Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
Strong focus on self-service and community support reduces ticket volume.
Provides tools for gathering valuable customer feedback.

vs Freshdesk

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to Freshdesk

Atera

Commercial

Atera is a comprehensive platform designed for Managed Service Providers (MSPs), offering a unified suite of tools for RMM, PSA, helpdesk, billing, and reporting. It simplifies IT management for businesses of all sizes.

Key Features

Integrated RMM, PSA, and Helpdesk in one platform.
Per-technician pricing is cost-effective and predictable.
Cloud-based accessibility allows for remote work.

vs Freshdesk

Integrated RMM, PSA, and Helpdesk in one platform. compared to Freshdesk

osTicket

Open Source

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Key Features

Completely free and open source, offering significant cost savings.
Easy to set up and configure for basic helpdesk operations.
Effectively consolidates support requests from email and web forms.

vs Freshdesk

Completely free and open source, offering significant cost savings. compared to Freshdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

Strong email-to-ticket conversion and management.
Comprehensive and well-integrated knowledge base.
Flexible deployment options (SaaS and self-hosted).

vs Freshdesk

Strong email-to-ticket conversion and management. compared to Freshdesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

High degree of customization for workflows and fields.
Comprehensive knowledge base for self-service.
Powerful automation features reduce manual tasks.

vs Freshdesk

High degree of customization for workflows and fields. compared to Freshdesk

Web Help Desk

Commercial

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Key Features

Integrated IT asset management with ticketing
Affordable pricing for SMBs
Robust ticketing system with automation

vs Freshdesk

Integrated IT asset management with ticketing compared to Freshdesk

LiveChat

Commercial

LiveChat is a comprehensive online customer service solution providing live chat, built-in help desk, and web analytics to engage deeply with website visitors and support customers efficiently.

Key Features

Integrated live chat and help desk functionality
Comprehensive analytics and reporting features
Robust set of productivity tools for agents

vs Freshdesk

Integrated live chat and help desk functionality compared to Freshdesk

Kayako

Commercial

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Key Features

Unified inbox consolidates communication channels.
Robust ticketing system with extensive customization.
Integrated live chat for real-time support.

vs Freshdesk

Unified inbox consolidates communication channels. compared to Freshdesk

GLPI

Open Source

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Key Features

Free and Open Source with no licensing costs.
Comprehensive IT Asset Management capabilities.
Integrated Helpdesk and Incident Management.

vs Freshdesk

Free and Open Source with no licensing costs. compared to Freshdesk

Helprace

Commercial

Helprace is a comprehensive customer service and support software suite designed to streamline support operations, manage customer inquiries across multiple channels, and build a collaborative customer community. It integrates a robust ticketing system with a knowledge base, community forums, and feedback tools.

Key Features

Integrated ticketing, knowledge base, forums, and feedback tools in one platform.
Strong focus on self-service and community support reduces ticket volume.
Provides tools for gathering valuable customer feedback.

vs Freshdesk

Integrated ticketing, knowledge base, forums, and feedback tools in one platform. compared to Freshdesk

Compare Side-by-Side

Want to see how Freshdesk stacks up against alternatives? Select any option below for a detailed comparison.

Atera vs Freshdesk

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osTicket vs Freshdesk

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Jitbit Helpdesk icon

Jitbit Helpdesk vs Freshdesk

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Trakdesk vs Freshdesk

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Web Help Desk icon

Web Help Desk vs Freshdesk

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LiveChat vs Freshdesk

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Kayako vs Freshdesk

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GLPI vs Freshdesk

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Helprace vs Freshdesk

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