Request Tracker vs OTRS Business Solution™ : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS OTRS Business Solution™ Feature comparision
| Feature | Request Tracker | OTRS Business Solution™ |
|---|---|---|
| Bug reporting | ||
| Customer service | ||
| Customer support | ||
| Customizable triggers | ||
| Dependency Tracking | ||
| Extensible by Plugins/Extensions | ||
| Helpdesk ticketing | ||
| Incident management | ||
| Task assignments | ||
| Task time tracking | ||
| Team Collaboration | ||
| Customizable | ||
| Built-in File Manager | ||
| Employee Time Tracking | ||
| Multi-project management | ||
| Project Organization | ||
| Workflow | ||
| Activity history | ||
| Included wiki | ||
| SCM Integration | ||
| Dockerized | ||
| Fast motion | ||
| Integrated Chat | ||
| Multiple languages | ||
| Reporting | ||
| Gantt-charts | ||
| Kanban boards | ||
| Supports existing workloads | ||
| Email tracking | ||
| Auto responder | ||
| Email notifications | ||
| Real time collaboration | ||
| Task Management | ||
| Release Management | ||
| Knowledge base | ||
| SOAP API | ||
| Workflow Automation | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customer Feedback | ||
| Kanban Chart | ||
| Forums | ||
| Software as a Service | ||
| Inventory management | ||
| REST API | ||
| Configurable | ||
| Modern live chat | ||
| Beat maker | ||
| Call recording | ||
| Wiki |
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