Request Tracker vs OTRS Business Solution™ : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
VS
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Request Tracker VS OTRS Business Solution™
Request Tracker is highly customizable and supported by a strong community, making it ideal for organizations needing a tailored solution. OTRS Business Solution™ offers comprehensive IT service management with user-friendly features, making it suitable for businesses looking for an all-in-one IT management tool.
Request Tracker
Pros:
- Highly customizable
- Robust ticketing system
- Strong community support
- Flexible workflow management
- Integrates with various tools
Cons:
- Steep learning curve for new users
- Requires significant configuration
- Limited out-of-the-box features
OTRS Business Solution™
Pros:
- Comprehensive IT service management
- User-friendly interface
- Advanced reporting features
- Multi-channel support
- Strong security features
Cons:
- Higher cost compared to alternatives
- May require additional training for users
- Less community support compared to RT
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