LiveAgent vs Kayako : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Kayako
Kayako excels in providing a user-friendly interface and a robust ticketing system with strong collaboration tools, making it ideal for teams focused on customer support. LiveAgent, on the other hand, offers comprehensive omnichannel support and powerful reporting capabilities, making it suitable for businesses looking for an all-in-one customer service solution.
LiveAgent
Pros:
- Omnichannel support (chat, email, phone, social media)
- Powerful reporting and analytics
- Built-in call center capabilities
- Automation features for repetitive tasks
- Intuitive and customizable dashboard
- Customer satisfaction ratings
- Integrations with many third-party applications
- Affordable pricing plans
Cons:
- Steeper learning curve for new users
- Limited customization options compared to competitors
- Some features may require additional costs
Kayako
Pros:
- User-friendly interface
- Robust ticketing system
- Multi-channel support (email, chat, social media)
- Customizable workflows
- Knowledge base integration
- Real-time customer feedback
- Collaboration tools for teams
- Mobile app available
Cons:
- Limited integrations with some third-party tools
- Higher pricing tiers for advanced features
- Some users report slow customer support
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