LiveAgent vs LiveCall : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS LiveCall
LiveAgent is a comprehensive customer support platform with multi-channel capabilities, making it suitable for businesses looking for a full-fledged helpdesk solution. In contrast, LiveCall specializes in voice communication, offering robust call management features but lacking the broader support channels available in LiveAgent.
LiveAgent
Pros:
- User-friendly interface
- Powerful automation features
- Multi-channel support (email, chat, social media)
- Comprehensive reporting and analytics
- Customizable workflows
Cons:
- Can be overwhelming for new users
- Some features may require additional costs
- Limited SMS capabilities
LiveCall
Pros:
- High-quality voice call features
- Intuitive call management system
- Integration with various CRM tools
- Affordable pricing plans
- Excellent customer support
Cons:
- Primarily focused on voice calls
- Less emphasis on non-voice communication channels
- Limited reporting features compared to LiveAgent
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