OTRS Business Solution™ vs Request Tracker

OTRS Business Solution™ and Request Tracker are both powerful solutions in their space. OTRS Business Solution™ offers otrs business solution™ is a leading enterprise-grade help desk and customer service management software designed to streamline support operations, improve agent productivity, and elevate customer satisfaction through a comprehensive suite of features and robust automation capabilities., while Request Tracker provides request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking.. Compare their features and pricing to find the best match for your needs.