Request Tracker vs FogBugz : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS FogBugz
Request Tracker is a highly customizable issue tracking system favored for its flexibility and strong community support, making it ideal for complex workflows. In contrast, FogBugz offers a more user-friendly interface with built-in collaboration tools and strong time tracking, making it suitable for teams seeking ease of use and effective project management.
Request Tracker
Pros:
- Highly customizable to fit various workflows
- Strong community support and documentation
- Robust ticketing system with powerful search capabilities
- Flexible user permissions and roles
- Extensive API for integration with other tools
Cons:
- Steeper learning curve for new users
- Less modern UI compared to competitors
- Limited mobile access
- Requires more setup for custom features
- Can be overwhelming for small teams
FogBugz
Pros:
- User-friendly interface with intuitive navigation
- Built-in collaboration tools for teams
- Strong reporting and analytics features
- Good mobile access for on-the-go management
- Excellent time tracking and billing capabilities
Cons:
- Pricing can be high for small teams
- Limited customization options compared to RT
- Less flexible in managing unique workflows
- Some users report performance issues
- Less community support than RT
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