Request Tracker vs JIRA : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS JIRA Feature comparision
| Feature | Request Tracker | JIRA |
|---|---|---|
| Bug reporting | ||
| Customer service | ||
| Customer support | ||
| Customizable triggers | ||
| Dependency Tracking | ||
| Extensible by Plugins/Extensions | ||
| Helpdesk ticketing | ||
| Incident management | ||
| Task assignments | ||
| Task time tracking | ||
| Team Collaboration | ||
| Customizable | ||
| Built-in File Manager | ||
| Employee Time Tracking | ||
| Multi-project management | ||
| Project Organization | ||
| Workflow | ||
| Activity history | ||
| Included wiki | ||
| SCM Integration | ||
| Dockerized | ||
| Fast motion | ||
| Integrated Chat | ||
| Multiple languages | ||
| Reporting | ||
| Gantt-charts | ||
| Kanban boards | ||
| Supports existing workloads | ||
| Email tracking | ||
| Auto responder | ||
| Email notifications | ||
| Real time collaboration | ||
| Task Management | ||
| Release Management | ||
| Members Statistics | ||
| SAAS Metrics | ||
| Task tracking | ||
| Workflow Automation | ||
| Custom templates | ||
| Unlimited private repos | ||
| Continuous builds | ||
| Continuous Deployment | ||
| Continuous Integration | ||
| Checklists | ||
| Content Filtering | ||
| Recurring tasks | ||
| gmail. | ||
| Support for Kanban Boards | ||
| Double Donut Chart | ||
| Self-hosted in intranet or private cloud | ||
| To do lists | ||
| Subtasks | ||
| Hierarchical structure | ||
| Content Templates | ||
| File sharing | ||
| Apps that Sync with Google Calendar |
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