Request Tracker vs Jitbit Helpdesk : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS Jitbit Helpdesk
Jitbit Helpdesk offers a more user-friendly experience with automation and integrations, making it ideal for teams looking for ease of use. In contrast, Request Tracker provides advanced customization and a strong community, which is beneficial for organizations needing flexibility and control.
Request Tracker
Pros:
- Highly customizable
- Strong community support
- Advanced search capabilities
- Flexible ticketing system
- Excellent email integration
Cons:
- Steeper learning curve
- Interface can feel dated
- Limited built-in reporting features
Jitbit Helpdesk
Pros:
- User-friendly interface
- Customizable workflows
- Automated ticketing system
- Robust reporting and analytics
- Integrations with popular apps
Cons:
- Limited mobile app functionality
- Pricing can be high for advanced features
- Some users report slow customer support
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