Request Tracker vs Jitbit Helpdesk : Which is Better?

Request Tracker

Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC

License: Open Source

Categories: Business & Commerce Development

Apps available for Linux Online Perl

Jitbit Helpdesk

Jitbit Helpdesk is a web-based help desk software it tracks support tickets, fully integrates with mailbox. Developed by Jitbit Software

License: Commercial

Categories: Business & Commerce

Apps available for Windows Online Android Android Tablet iPad

Request Tracker VS Jitbit Helpdesk Feature comparision

Feature	Request Tracker	Jitbit Helpdesk
Bug reporting
Customer service
Customer support
Customizable triggers
Dependency Tracking
Extensible by Plugins/Extensions
Helpdesk ticketing
Incident management
Task assignments
Task time tracking
Team Collaboration
Customizable
Built-in File Manager
Employee Time Tracking
Multi-project management
Project Organization
Workflow
Activity history
Included wiki
SCM Integration
Dockerized
Fast motion
Integrated Chat
Multiple languages
Reporting
Gantt-charts
Kanban boards
Supports existing workloads
Email tracking
Auto responder
Email notifications
Real time collaboration
Task Management
Release Management
Knowledge base
Text chat
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Forums
Hardware Monitoring
Inventory management
Kanban Chart
Software as a Service
Suggestion voting
German
Configurable