Request Tracker vs Mantis Bug Tracker : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS Mantis Bug Tracker
Request Tracker (RT) is a powerful and highly customizable ticketing system suitable for IT service management, while Mantis Bug Tracker is known for its user-friendliness and integration capabilities, making it ideal for software development teams. Both have their strengths, but RT is better for complex workflows, whereas Mantis is preferred for straightforward bug tracking.
Request Tracker
Pros:
- Highly customizable with various plugins
- Strong ticket management capabilities
- Good for IT service management
- Supports multiple workflows and user roles
- Powerful search and reporting features
Cons:
- Steep learning curve for new users
- Can be overwhelming with customization options
- Requires maintenance and updates
Mantis Bug Tracker
Pros:
- User-friendly interface
- Lightweight and fast
- Integrates well with version control systems
- Mobile-friendly
- Open-source with a large community
Cons:
- Limited built-in reporting features
- Less flexible in customization compared to RT
- Not as robust in handling complex workflows
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