Request Tracker vs Redmine : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS Redmine
Request Tracker is primarily focused on ticketing and issue tracking, making it ideal for IT support and service management. In contrast, Redmine offers a broader project management solution with features for planning, tracking, and collaboration across diverse project types.
Request Tracker
Pros:
- Highly customizable ticketing system
- Powerful search and filtering capabilities
- Strong integration with email and other tools
- Extensive reporting and analytics
- Active community support
Cons:
- Steeper learning curve for new users
- Can become complex with heavy customization
- Limited mobile application support
Redmine
Pros:
- Robust project management features
- Flexible issue tracking and prioritization
- Supports multiple project types
- Integrated wiki and forums for collaboration
- Customizable workflows and issue statuses
Cons:
- Less focus on ticketing compared to project management
- Some users report performance issues with large projects
- Requires plugins for some advanced features
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