LiveAgent vs LiveZilla : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS LiveZilla
LiveAgent offers a comprehensive multi-channel support platform with a robust ticketing system, while LiveZilla emphasizes user-friendliness and security. Both tools cater to customer support needs, but LiveAgent is more customizable, whereas LiveZilla focuses on ease of use.
LiveAgent
Pros:
- Multi-channel support (chat, email, phone)
- Robust ticketing system
- Customizable chat widgets
- Comprehensive reporting and analytics
- Automated workflows and triggers
Cons:
- Can be overwhelming for new users
- Cost may be high for smaller businesses
- Limited third-party integrations
LiveZilla
Pros:
- User-friendly interface
- Strong focus on security and privacy
- Advanced monitoring capabilities
- Offline messaging feature
- Integration with various CRM systems
Cons:
- Limited customization options for chat interface
- Some features are only available in higher pricing tiers
- Support response time can vary
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