Request Tracker vs Bugzilla Comparison

Compare features to find which solution is best for your needs.

Request Tracker

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking. by Best Practical Solutions LLC

Open Source

Categories:

Available for:

Linux Online Perl

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Bugzilla

Bugzilla is a robust, web-based bug tracking system designed to help individuals and organizations manage project development.

Open Source

Categories:

Available for:

Online

Alternatives Details Website

Summary

Request Tracker and Bugzilla are both powerful solutions in their space. Request Tracker offers request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking., while Bugzilla provides bugzilla is a robust, web-based bug tracking system designed to help individuals and organizations manage project development.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

Request Tracker

Pros

Extremely customizable and adaptable to various workflows.
Powerful email integration for ticket creation and communication.
Open-source with a strong community and available commercial support.
Comprehensive reporting capabilities.
Highly extensible through plugins and API.

Cons

Can have a steep learning curve for administration.
User interface may feel less modern compared to some commercial alternatives.
Requires technical expertise for initial setup and complex configurations.
Relies heavily on configuration rather than out-of-the-box simplicity.

Bugzilla

Pros

Highly stable and mature platform with a long history.
Extremely customizable to fit specific workflows and needs.
Powerful search and reporting capabilities.
Active and supportive open-source community.
Comprehensive feature set for detailed bug tracking.

Cons

User interface can appear dated compared to modern tools.
Steeper learning curve for new users due to the extensive features and configuration options.
Initial setup and configuration can be complex, requiring technical knowledge.