Request Tracker vs Bugzilla : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS Bugzilla
Request Tracker is highly customizable and excels in ticket management, making it suitable for organizations that require flexibility. In contrast, Bugzilla is a more mature tool that supports complex workflows and is ideal for software development projects.
Request Tracker
Pros:
- Open source and free to use
- Highly customizable through plugins and extensions
- Strong support for ticket management
- Good tracking of issues and requests
- Active community and documentation
Cons:
- Can be complex to set up initially
- User interface may feel outdated to some users
- Performance can degrade with a large number of tickets
Bugzilla
Pros:
- Mature and established bug tracking system
- Supports complex workflows and multi-project management
- Integration with numerous development tools
- Detailed reporting and metrics
- Customizable issue types and fields
Cons:
- Can be overwhelming for new users due to complexity
- User interface can be less intuitive
- Limited support for agile methodologies
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