Request Tracker vs Kayako
Compare features, pricing, and capabilities to find which solution is best for your needs.

Request Tracker
Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking. by Best Practical Solutions LLC

Kayako
Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation. by Kayako
Comparison Summary
Request Tracker and Kayako are both powerful solutions in their space. Request Tracker offers request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking., while Kayako provides kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.. Compare their features and pricing to find the best match for your needs.
Pros & Cons Comparison

Request Tracker
Analysis & Comparison
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Kayako
Analysis & Comparison