Request Tracker vs Ora : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS Ora
Ora offers a more modern and user-friendly experience with a focus on task and project management, while Request Tracker is a highly customizable ticketing system suited for IT service management. The choice between them depends on whether a user prioritizes ease of use or extensive customization capabilities.
Request Tracker
Pros:
- Highly customizable ticketing system
- Robust search functionality
- Strong community support
- Extensive documentation
- Good for IT service management
Cons:
- Can be complex to set up initially
- May require additional plugins for full functionality
- User interface can feel outdated
Ora
Pros:
- User-friendly interface
- Customizable workflows
- Integration with multiple tools
- Efficient task management
- Strong reporting features
Cons:
- Limited offline functionality
- Can be overwhelming for new users
- Higher learning curve for advanced features
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