Request Tracker vs osTicket

Request Tracker and osTicket are both powerful solutions in their space. Request Tracker offers request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking., while osTicket provides osticket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. it offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.. Compare their features and pricing to find the best match for your needs.