Request Tracker vs SprintGround : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS SprintGround
SprintGround is a modern ticketing system offering strong mobile support and automation features, catering well to teams needing flexibility in workflows. In contrast, Request Tracker is a more established platform with robust IT service management capabilities, but it may present a steeper learning curve for new users.
Request Tracker
Pros:
- Mature platform with extensive features
- Strong customer support
- Good for IT service management
- Flexible ticketing system
- On-premise deployment available
Cons:
- Can be complex for new users
- Customization may require technical skills
- Less focus on mobile access
SprintGround
Pros:
- Intuitive user interface
- Strong mobile app support
- Robust automation features
- Comprehensive reporting tools
- Highly customizable workflows
Cons:
- Limited on-premise deployment options
- Less mature than some competitors
- Mobile app has limited features compared to web version
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