Request Tracker vs TeamClerk : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS TeamClerk
Request Tracker is an open-source ticketing system that offers extensive customization and flexibility, making it ideal for larger organizations with complex needs. TeamClerk, on the other hand, is a more user-friendly tool that caters to small and medium-sized teams with built-in time tracking and automation features.
Request Tracker
Pros:
- Open-source and highly customizable
- Robust ticketing system
- Strong community support
- Flexible workflow management
- Integration with various tools
Cons:
- Steeper learning curve for new users
- Can be overwhelming for small teams
- Requires server management for self-hosting
TeamClerk
Pros:
- User-friendly interface
- Good for small to medium teams
- Built-in time tracking
- Automated reminders and notifications
- Easy onboarding process
Cons:
- Limited features in the free version
- Less customization compared to RT
- Not suitable for very large teams
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