Request Tracker vs Trac

Compare features, pricing, and capabilities to find which solution is best for your needs.

Request Tracker icon

Request Tracker

Request Tracker (RT) is a highly customizable request tracking and workflow automation system written in Perl. It is extensively used by IT departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. RT provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking. by Best Practical Solutions LLC

Open Source
Platforms: Linux Online Perl
Screenshots:
VS
Trac icon

Trac

Trac is a mature open-source, web-based project management and bug tracking system. It integrates closely with version control systems and provides a wiki for documentation, making it a comprehensive tool for software development teams. by Edgewall Software

Open Source
Platforms: Mac OS X Windows Linux Online BSD Self-Hosted
Screenshots:

Comparison Summary

Request Tracker and Trac are both powerful solutions in their space. Request Tracker offers request tracker (rt) is a highly customizable request tracking and workflow automation system written in perl. it is extensively used by it departments, customer support teams, and development organizations to manage tasks, issues, and communications with users effectively. rt provides a robust framework for handling diverse workflows, from simple helpdesk tickets to complex project management and bug tracking., while Trac provides trac is a mature open-source, web-based project management and bug tracking system. it integrates closely with version control systems and provides a wiki for documentation, making it a comprehensive tool for software development teams.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

Request Tracker

Request Tracker

Analysis & Comparison

Advantages

Extremely customizable and adaptable to various workflows.
Powerful email integration for ticket creation and communication.
Open-source with a strong community and available commercial support.
Comprehensive reporting capabilities.
Highly extensible through plugins and API.

Limitations

Can have a steep learning curve for administration.
User interface may feel less modern compared to some commercial alternatives.
Requires technical expertise for initial setup and complex configurations.
Relies heavily on configuration rather than out-of-the-box simplicity.
Trac

Trac

Analysis & Comparison

Advantages

Excellent integration with Version Control Systems (Git, SVN).
Powerful integrated Wiki for documentation.
Highly customizable through plugins and configuration.
Open-source and free to use.
Stable and mature project with long history.

Limitations

User interface feels dated compared to modern tools.
Requires technical expertise for self-hosting and maintenance.
Lacks some advanced features out-of-the-box (e.g., native Gantt charts).
Plugin quality and maintenance can vary.

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