Request Tracker vs Trac : Which is Better?
Request Tracker
Request Tracker is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. Developed by Best Practical Solutions LLC
License: Open Source
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Request Tracker VS Trac
Trac excels in project management and software development tracking with its highly customizable features and user-friendly interface, making it ideal for development teams. In contrast, Request Tracker is better suited for IT service management with its robust ticketing system and strong search capabilities, although it may be more complex to configure.
Request Tracker
Pros:
- Robust ticketing system
- Strong search and filtering capabilities
- Good for IT service management
- Integrated with various tools
- Customizable workflows
Cons:
- Can be complex to set up
- Interface may feel outdated
- Performance issues with large datasets
Trac
Pros:
- Highly customizable
- Supports plugins for extended functionality
- User-friendly interface
- Good for software development tracking
- Active community support
Cons:
- Can be overwhelming for new users
- Customization may require technical knowledge
- Limited reporting features
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